Overview
|
Offices |
Selangor |
|
Job-type |
Contract |
|
Job Category |
IT - Telco |
|
Industries |
IT |
|
Salary |
MYR 2,500
- 3,000
/Month
|
Who you'll be working for
The client is a Singaporean multinational telecommunications company that was ranked the world's fastest 4G network and is listed on the Singapore Exchange (SGX).
What requirements you'll need to be eligible
- SPM
- Preferably with minimum 1 year of relevant working experience in sales or call centers; Fresh graduates with no experience will also be considered.
- Proficiency in Microsoft Office preferred.
- Strong desire to achieve sales target and customer oriented.
- Great analytical and communication skills.
- Able to perform independently and excel as a team player.
- Literacy in PC and English.
What you'll be doing on the job
This is a hybrid (2-day WFH + 3-day in office) job located in Petaling Jaya, Selangor with rotational shifts - from 10 am to 8 pm.
The job responsibilities include:
- Execute and support marketing-led campaigns in the acquisition and retention of the client's customers.
- Manage telesales in-house and outsource partners.
- Procure new telesales outsource partner on need-to basis.
- Provide all backroom support for online store E2E orders and follow-up service to customers on online orders submitted when required.
- Engage customers via live chat and assist them on issues encountered during online purchase journey.
- Work closely with project teams - both internal and external - on backend system requirements for online store-related enhancements / launches.
- Monitor and track all faults escalated to IS, ensuring issues are fixed in a timely manner.
- Conceptualize and materialize automations.
- Monitor NPS results and share feedback with relevant departments.
- Handle sales leads from customer experience team, online orders, SMS blast and precision targeting.
- Handle / retain high-value customers / segment.
- Promote and provide accurate information on full suite of StarHub products and services.
- Act as the voice for customers.
- Achieve sales targets for a range of products and services over the phone and meet all KPIs set.
Consultant Contact
Sound interesting?
Apply!
