Overview
|
Job-type |
Full-Time |
|
Job Category |
Insurance |
|
Industries |
Acc & Finance |
|
Salary |
MYR 6,000
- 10,000
/Month
|
Who you'll be working for
The client is a BPO company with a UK insurance project.
What requirements you'll need to be eligible
-
Good knowledge of Healthcare and medical insurance product
-
Good communication skills and professional telephone manner
-
Strong sense of responsibility with high level of integrity and trust
-
Strong analytical, presentation and problem-solving capability
-
Proven strong collaboration skill with internal department
What you'll be doing on the job
-
Handle enquiries through phone/live chat and provide extra-ordinary service to our customers in a professional and timely manner
-
Make appropriate recommendations to meet customers’ expectation
-
Collaborate with Managers and allocate adequate resources and support to achieve the service target, including both service quality and service level.
-
Prepare on the rostering to ensure effective resource allocation throughout the month.
-
Provide guidance and support to facilitate team memebers in service delivery and daily operations, resolve complex member enquiries and handle complaints escalated from team memebers
Consultant Contact
Sound interesting?
Apply!
