Overview
|
Job-type |
Full-Time |
|
Job Category |
Insurance |
|
Industries |
Acc & Finance |
|
Salary |
MYR 8,000
- 12,000
/Month
|
Who you'll be working for
MNC BPO company providing operational support to a UK-based insurance client, serving the Hong Kong market.
What requirements you'll need to be eligible
- With 5 - 8 years of CS experience in insurance or financial industry, including 3 years of supervisory experience
- Good knowledge of Healthcare and medical insurance product
- Good communication skills and professional telephone manner
- Strong sense of responsibility with high level of integrity and trust
- Strong analytical, presentation and problem-solving capability
- Proven strong collaboration skill with internal department
What you'll be doing on the job
- Handle enquiries through phone/live chat and provide extra-ordinary service to our customers in a professional and timely manner.
- Make appropriate recommendations to meet customers’ expectation.
- Collaborate with Managers and allocate adequate resources and support to achieve the service target, including both service quality and service level.
- Prepare on the rostering to ensure effective resource allocation throughout the month.
- Provide guidance and support to facilitate team members in service delivery and daily operations, resolve complex member enquiries and handle complaints escalated from team members.
Consultant Contact
Sound interesting?
Apply!
