Banking & Finance

sn 869 - core & cards support engineer

A leading Singaporean bank with individual and corporate clients across Asia Pacific, North America, and Europe.

Job Requirements

Bachelor’s degree of Computer Science or Engineering
Minimum 5 years of experience working in IT industry with relevant experience in technology solution or support service delivery in the banking/financial industry.
Good and assertive communicator in speaking & writing.
Good analytic and problem-solving skills
Able to work in a fast-paced, team-oriented environment and weekend / wee hours.
Experience in L2 or L3 production support
Understanding of ITIL, SDLC
Knowledge on enterprise tools, i.e., MQ, Connect Direct, Control M etc.
Knowledge on monitoring, log analytics, automation tools, i.e. Geneos, Splunk, Ansible, Grafana, Elastic Search etc Essential technical skill:
Familiar with Z/OS system, CICS, VSAM, JCL, COBOL
Have knowledge of Endevor, File-Aid, Ezyrieve, Cards system and industry, experience of CardLink system is plus point.

Job Responsibilities

To handle level 2 production support activities including review upcoming changes, resolve incident tickets,
Raise problem ticket, support system maintenance and document knowledge base to shift demand to level 1 production support etc.
To provide support during end of day batch run
To work with various stakeholders (i.e., incident management, level 2 (group) and level 3 production support, data centre operation, user operation, infrastructure support etc) to resolve major incident.
To work with various stakeholders (i.e., service automation, level 2 (group) and level 3 production support etc)
To implement application monitoring, report and dashboard.

Posted by:	Vimalashankaran A/l Murugayah
Phone:	016-943 5227
Email:	vimal.m@recruitfirst.co
Reg No:	HTTPS://ABOUT.RECRUITFIRST.CO/VIMAL.M