performance management and assurance manager

Overview

Job-type	Full-Time
Job Category	Banking & Finance
Industries	Acc & Finance
Salary	MYR 15,000 - 17,000 /Month

Who you'll be working for

• A leading financial institution in Malaysia with strong regional presence and a well-established digital banking transformation roadmap. • The organisation is investing heavily in cloud platform engineering, automation and infrastructure standardisation to strengthen governance, scalability and resilience across its technology landscape.

What requirements you'll need to be eligible

MINIMUM REQUIREMENTS 
• 10 years of experience on Program & Project Management experience, preferably from Financial / Banking
industry
• Strong communication, presentation and stakeholder management skills, with the ability to drive
understanding and information exchange across all stakeholders
• People Management experience and ability to lead the team
• Familiar with SDLC (Software Development Life Cycle) and Key Performance Indicators (KPI)
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EDUCATION 
• Degree in Computer Science, Business, Engineering or similar;
• Additional Project Management, professional/technical qualifications will be advantageous although not
mandatory
WHAT WILL HELP YOU SUCCEED IN THIS ROLE 
• Adopt an uncompromising attitude when it comes to quality and help raise bar of products and team
members
• Be a team leader and team player who communicates effectively and professionally with both internally
and externally
• Possess strong idea generation, problem solving and decision-making skills while exercising good judgment
• Multi-task and change from one task to another without loss of efficiency or composure
• Be able to work under pressure and manage deadlines or unexpected changes in expectations or
requirements
• Ability to understand the big picture – take a step back and understand the context of problems before
applying analytical skills to address the issues
• Proven ability to communicate and develop long lasting relationships with all levels of Management in a
clear, concise manner

What you'll be doing on the job

You will be responsible for leading the Delivery Performance team. This role will enable you to oversee operations 
delivery and gather performance and drive output for 10 domains. You will be responsible for the delivery 
performance and required to define, implement and report Key Performance Indicator (KPI) for overall delivery 
and operations.  
Other responsibilities include: 
• Lead Performance Management Team, this includes establish delivery performance excellence and 
overseeing demand & supply within the team.
• Work with head of delivery & domain leads on the program strategy, service and operational planning and 
operations. You will be responsible to manage stakeholder from COE as well as Group Banking Level
• Accountable to delivery quality carried out from department, able to define, measure, prepare and present 
the Key Performance Indicator (KPI) to management team and other audiences on agreed time period
• Identify and perform continuous improvement on process, technology and people aspect within the COE.
• Monitor delivery project demand and resources allocation and making sure the overall capacity is balanced
• Provide support to your teams with guidance, advice and information on effective performance 
management, share & maintain industry/technology best practice to be shared and implemented within 
the department.
• Enable standardization and holistic tracking and monitoring of performance across domains on a regular 
basis
• Identify root causes and drive improvement actions based on day to day activities within COE.

Consultant Contact

Posted by:	Tashvinder Singh
Phone:	+60162521210
Email:	tashvinder.s@recruitfirst.co
Reg No:	HTTPS://ABOUT.RECRUITFIRST.CO/TASHVINDER.S