workshop manager

Overview

Who you'll be working for

What requirements you'll need to be eligible

• Bachelor's Degree in Engineering (Preferably in Mechanical Engineering).
• 2 years of experience in leadership roles and 5 years experiences in manufacturing environment or engineering / service industry.
• Excellent communication and interpersonal skills.
• Familiarity with WSH / HSE regulations and practices.
• Strong analytical and problem-solving abilities.
• Good understanding to plan and coordinate the budget for workshop.
• Attention to detail and commitment to quality.
• Process-driven and able to face challenges to meet customer’s expectation on service and quality.
• Hands-on and willing to roll up the sleeves to support the team.
• Demonstrate high level of customer centricity providing them with best possible solutions and service in a timely manner winning customer confidence.

What you'll be doing on the job

• Optimise workshop processes such as scheduling work orders to ensure productivity, utilization and efficiency.
• Analyze data for inventory management to ensure good stock management and turnaround time to improve overall workshop operations and productivity.
• Provide leadership to mentor, coach, motivate and upskill the team and to nurture a culture of excellent customer service.
• Identify areas for process improvement and efficiency enhancement within the workshop operations.
• Enforce safety protocols, conduct safety audits, and promote a safe working environment for all workshop colleagues.
• Ensure consistent engagement and communications between the Workshop Manager and the Technicians.
• Manage relationships with equipment suppliers, negotiate service contracts, and coordinate warranty claims.
• Communicate with customers regarding service and product requests and provide solutions to resolve customers’ feedback.
• Prepare monthly operational and safety reports for management reporting.
• Ensure timely completion of repair and maintenance tasks.

Consultant Contact