shift lead

Overview

Who you'll be working for

What requirements you'll need to be eligible

Minimum 5 years of relevant experience. 

What you'll be doing on the job

• Oversee and monitor the day-to-day operations of the data center during assigned shifts.
• Ensure the proper functioning of critical systems such as power supply, cooling, network infrastructure, and security systems.
• Conduct regular inspections to ensure compliance with operational standards, safety protocols, and regulatory requirements.
• Monitor the performance of servers, storage devices, and network components to identify and resolve any issues or potential failures.
• Respond to and escalate any operational issues or alarms promptly, ensuring minimal downtime and quick resolution.
• Supervise and coordinate the activities of the engineering team, ensuring they adhere to safety guidelines and operational procedures.
• Assign tasks to team members and ensure adequate coverage for all critical systems during the shift.
• Provide training and guidance to junior staff on operational procedures, troubleshooting, and safety protocols.
• Serve as the first point of contact for engineers and technicians during emergencies or technical issues.
• Schedule and oversee preventive maintenance on critical infrastructure and equipment (e.g., HVAC systems, power generators, UPS systems, etc.).
• Troubleshoot and resolve hardware, software, and networking issues, either directly or by coordinating with other engineers or vendors.
• Ensure that backup systems and disaster recovery processes are in place and functioning as expected.
• Document any incidents, troubleshooting steps, and resolutions for future reference and improvement.
• Act as the point of escalation for any significant incidents or emergencies that occur during the shift.
• Lead the team in emergency response procedures, including power outages, cooling failures, network disruptions, and security breaches.
• Ensure a thorough investigation of incidents to identify root causes and prevent recurrence.
• Ensure that the data center operates in compliance with industry standards, regulations, and best practices (e.g., ISO, SOC 2).
• Enforce strict physical security measures and access controls to protect the data center from unauthorized access or threats.
• Participate in audits, inspections, and reviews to maintain certifications and operational standards.
• Prepare detailed shift reports, incident reports, and performance metrics for review by senior management.
• Maintain logs of maintenance activities, system failures, and other critical operations for record-keeping and continuous improvement.
• Monitor and report on the performance of key systems and suggest improvements to ensure reliability and efficiency.
• Collaborate with IT, facilities management, and other relevant departments to ensure alignment between operational needs and business goals.
• Coordinate with third-party service providers or vendors for equipment servicing, maintenance, and emergency response.
• Participate in ongoing training and development to stay up-to-date with new technologies, tools, and best practices in data center management.
• Recommend and implement improvements to operational processes and workflows to enhance efficiency, reduce costs, and improve system uptime.

Consultant Contact