customer service associate

Overview

Who you'll be working for

What requirements you'll need to be eligible

• Secondary School education or above

• 1–3 years’ experience in customer support, ideally within insurance or financial services

• Familiarity with medical or health insurance products is preferred

• Excellent verbal communication skills and a professional, confident phone presence

• Reliable, trustworthy, and committed to delivering high‑quality service

• Strong command of Chinese (spoken, written, and reading)

• Business‑level proficiency in spoken English

What you'll be doing on the job

• Manage incoming enquiries through calls and live chat, offering clear and helpful assistance

• Support members by resolving questions efficiently while upholding strong service standards

• Understand customer needs and suggest suitable options or solutions

• Flag and escalate cases that require advanced support in line with company procedures

Consultant Contact