Overview
|
Job-type |
Full-Time |
|
Job Category |
Insurance |
|
Industries |
Acc & Finance |
|
Salary |
MYR 4,000
- 7,000
/Month
|
Who you'll be working for
The client is a BPO handling a HK medical insurance project.
What requirements you'll need to be eligible
- medical insurance background
- 1-4 years of experience
What you'll be doing on the job
- Set and maintain claims handling standards, guidelines, and best practices.
- Make sure claims processes are consistent, efficient, and aligned across teams (including offshore teams).
- Monitor key performance metrics like turnaround time (TAT), error rates, and productivity.
- Identify performance gaps, trends, and risks in claims operations.
- Step in to investigate and resolve major issues or breaches in service standards.
- Conduct quality assurance reviews and audits to ensure claims are handled correctly.
- Provide feedback and recommendations to improve accuracy and service quality.
- Work closely with training teams to highlight skill gaps and support development programs.
- Ensure training content aligns with current guidelines, policies, and business needs.
- Drive continuous improvement initiatives to enhance claims processes, systems, and customer experience.
- Lead or support projects related to automation, process improvement, or service enhancement.
- Act as a key point of contact between different teams (e.g., operations, training, regional stakeholders).
- Communicate updates to policies, processes, and performance expectations clearly.
- Prepare reports and insights for management on claims performance and improvement actions.
Consultant Contact
Sound interesting?
Apply!
